Overview

Start here. The Overview tells you, on one screen, what is slow, what goes wrong and what works well, with the most important thing first.

You can also just ask

You do not have to click through the screens. Ask your agent, for example: “What are the three biggest problems in this process?”

The numbers at the top

Tiles give the size and shape of the work:

Tile	What it tells you
Items (for example Orders or Invoices)	How many work items are in the data
Typical time	The median time from first to last recorded step, and how slow the slowest 1 in 10 are
Total amount (for example Total Claim Amount (USD))	Only when your data has an amount: the total, and the typical amount per item
Variants	How many different routes the work takes, and how much the top 5 cover
Repeated a step	The share of items that did a step more than once
Follow the SOP	Only after your agent has checked against an expected process: the share of items that followed it exactly. See Check

The tile names follow what you are looking at. If you follow customers instead of orders, the labels change to match.

What stands out

This is a ranked list of findings, with the biggest impact first. Your agent’s latest answer comes first, labelled Your agent. Each finding after it has a tinted label, and the ones that apply to your data appear:

Label	Meaning	Example
Bottleneck	A hand-off where a large share of the time is spent	Generate Invoice → Apply Discount takes 8.4 days on average
Longest wait	The hand-off that takes longest each time it happens	Request documents → Documents received takes 7.5 days each time
Slow step	A hand-off that is much slower for one group	Assign adjuster → Assess claim takes 6 days in the South, 2.7 days elsewhere
Skipped step	Items that reached a step without the step that should come before it	41 claims reached Pay claim without Approve payment
Slow end	The slowest group of items	1 in 10 orders take more than 11 days
Drop-out	Items that reached one step but not the next one you would expect	344 invoices have no Receive Payment yet
Repeated steps	Steps that are done more than once	12% of invoices are corrected at least once
Variation	The same work done in many different ways	Invoices take 40 different routes
Still open	Items that have not finished yet	88 returns are still waiting
Driver	A field value much more common among slow items	One vendor is on 31% of the slowest fifth, 6% of the rest
Working well	A hand-off that is quick, worth keeping as it is	Approve Requisition → Create Purchase Order is quick: 10 hours on average

Open a finding to read the numbers behind it, then use Show these items → (for example Show these claims →) or Open in Process →. That takes you to the items or the map with the finding’s own filter already set, so you see only the work it is about. A chip at the top shows the filter. Remove it with the x. The Overview itself always shows the whole project.

Less important findings sit under More calculated findings. Questions you asked your agent before are listed under Earlier questions, newest first.

A drop-out does not always mean something went wrong. The item may still be in progress, or the next step may live in a system you did not export. glasstarn says which, when it can tell.

Ask next

Questions your agent can answer from this project, written in plain words. Copy one into your agent, or just ask your own.

Where the value sits

If your data has an amount, such as an order value, this table shows where that money is in the process. See Drivers and money.

How this data was built

The How this data was built button in the top bar, next to the project name. It lists the file, which columns were used for the item, the step and the time, the data checks you decided, what your agent assumed and what is still to confirm. Open it when someone asks “where do these numbers come from?”, and read it before you share a number.

Next steps

• Read the process map
• Filter to what matters